Privacy Policy
Last updated: September 2026
What we collect
Account details you give us (name, email, password, the company you represent, your replicated website and booking link), the sales data you enter (contacts, notes, calendar events, goals, daily routine progress and activity numbers), and basic technical data such as log timestamps needed to run and secure the service.
Why we use it
To run your account, show you your daily plan and progress, personalise scripts with your name and company, send the reminders you ask for, and keep the service secure. We do not sell your data and we do not use your contacts for our own marketing.
Contacts you store
The people in your Contacts list are your responsibility. Only you — and, if you join a team, a manager you explicitly join under — can see your records. Make sure you have a lawful basis for holding their details and honour any request they make to be removed.
Who can see your data
Your data is protected by row-level security so each account only reads its own records. Team managers see summary activity for members who joined their team. Our administrators can access account records for support, moderation and abuse prevention. Our hosting, database and email providers process data on our behalf under contract.
Payments
Subscription payments are handled by our payment processor. Card numbers are never sent to or stored on Routine's servers; we keep only the subscription status and billing dates.
Retention and your rights
We keep your data while your account is active. You can edit or delete contacts, events and goals at any time, and you can ask us to delete your whole account — we remove your personal data within 30 days, except where we must keep records for legal or accounting reasons. You may also request a copy of your data.
Cookies
We use only the storage needed to keep you signed in and remember your session. No advertising trackers.
Contact
Privacy questions and deletion requests go to privacy@routine.app.